vb811 Privacy Policy — Your Information Is Our Responsibility

1 Introduction and Scope

vb811 is an online betting and casino platform operated for users in Bangladesh. This privacy policy explains how vb811 collects your personal information, the purposes for which that information is used, who it may be shared with, and the steps we take to keep your information safe.

This policy applies to the https://vb811.cam website, mobile applications, and all our digital services. It takes effect whenever you register, log in, or use our platform.

Your privacy is very important to us. We use industry-standard security technology to protect your information and exercise the greatest care when sharing data with third parties.

2 Information We Collect

vb811 may collect various types of information from different sources. Details are set out below:

2.1 Information You Provide Directly

Information you provide during registration and account management:

• Full name and date of birth
• Email address and contact details
• National ID or passport details for identity verification
• Payment method details (bKash, Nagad, Rocket, Upay numbers)
• Address and residential information
• Records of communication with customer support

2.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Date, time, and duration of visits
• Page views and navigation patterns
• Information collected through cookies and similar tracking technologies

2.3 Transaction and Gaming Information

We store details of all transactions and gaming activity carried out on your account, including deposit and withdrawal history, betting activity, and records of bonus usage.

3 Purposes for Using Information

vb811 uses the information it collects for the following legitimate purposes:

3.1 Account Management and Service Delivery

• To create, verify, and manage your account
• To process transactions and confirm payments
• To provide gaming services and promotional offers
• To provide customer support and technical assistance

3.2 Security and Compliance

• To prevent fraud, money laundering, and other illegal activity
• To ensure age verification (for users aged 21 and above only)
• To implement responsible gaming policies
• To comply with applicable laws and regulations

3.3 Service Improvement

• To improve platform performance and the user experience
• To produce analysis and statistics (without identifying information)
• To support the development of new products and services
• To send relevant offers and promotions (subject to your consent)

4 Sharing and Disclosure of Information

vb811 never sells your personal information. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Information may be shared with trusted third parties that help operate our platform, such as payment processing service providers, technology support companies, and fraud prevention services. These partners are contractually bound to meet our privacy standards.

4.2 Legal Obligations

Information may be disclosed where required to comply with a court order, government directive, or applicable law. Such disclosure is always kept to the minimum necessary amount.

4.3 Fraud Prevention

Information may be shared with relevant authorities in the course of investigating fraud or illegal activity in order to protect our platform and other users.

4.4 Business Transfers

In the event of a merger, acquisition, or asset sale involving vb811, user information may form part of the transferred assets. You will be notified in advance if such a change occurs.

5 Cookie Policy

The vb811 website uses cookies and similar technologies. Cookies are small data files stored on your device that help improve the performance of our platform.

5.1 Cookies We Use

• Essential Cookies: Required to maintain the basic operation of the platform and your logged-in status.
• Functionality Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to analyse and improve platform usage.
• Security Cookies: Used to detect fraud and ensure security.

5.2 Cookie Controls

You have the option to accept or decline cookies through your browser settings. However, disabling essential cookies may affect some important functions of the platform.

6 Data Security Measures

vb811 takes industry-standard technical and organisational measures to keep your personal information secure.

6.1 Technical Safeguards

• Data transmission secured through SSL (Secure Sockets Layer) encryption technology
• High-grade encryption methods for storing sensitive information
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems
• Data stored in a secure server environment

6.2 Organisational Measures

• Access to personal information limited to authorised staff only
• Regular privacy and data protection training for all staff
• Strict confidentiality agreements with third-party partners
• Rapid response plan in the event of a data breach

While we work to ensure the highest level of security, no transmission of information over the internet is completely safe. We make every effort to protect your information, but we cannot guarantee absolute security.

7 Data Retention Period

vb811 retains your personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required to meet legal obligations.

Information may be retained after account closure for the following reasons:

• To meet legal and regulatory obligations
• For dispute resolution and handling legal claims
• For fraud prevention and security purposes
• Due to legal requirements for retaining records of financial transactions

When the set retention period ends, the data is securely deleted or anonymised so that you can no longer be identified.

8 Your Rights

You have certain important rights regarding your personal information that vb811 respects:

8.1 Right of Access

You may request a copy of the personal information we hold about you at any time.

8.2 Right to Rectification

You have the right to request correction of your information if it is inaccurate or incomplete. Information can be updated through your account settings or by contacting customer support.

8.3 Right to Erasure

In certain circumstances you may request deletion of your personal information. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Object to Processing

You may unsubscribe from marketing communications at any time. You also have the right to object to certain uses of your information.

8.5 Data Portability

Where applicable, you may request to receive your information in a structured, commonly used format.

To exercise any of the rights above, please contact our customer support team.

9 Children's Privacy

The vb811 platform is exclusively for users aged 21 and above. We do not intentionally collect any personal information from minors.

If we are informed that we have unknowingly collected information from a minor, we will immediately delete that information and close the associated account. If you believe a minor is using our platform, please notify us without delay.

10 International Data Transfers

Operating vb811's services may require your information to be stored or processed outside Bangladesh. Wherever information is transferred, we ensure that the standard of protection described in this privacy policy is maintained.

For international data transfers, we put in place appropriate contractual safeguards to ensure your information is adequately protected.

11 Third-Party Links and Services

Our platform may sometimes reference third-party services. These third parties have their own privacy policies and vb811 is not responsible for their collection or use of information.

In particular, game providers — such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others — follow their own privacy policies. You are advised to review the relevant policy before using their services.

12 Policy Changes

vb811 reserves the right to update this privacy policy from time to time. The policy may be revised due to changes in our services, new regulatory requirements, or improvements in technology.

For significant changes, we will notify you in the following ways:

• Displaying a prominent notice on the platform
• Sending a notification to your registered email address
• Updating the "Last Updated" date on this page

Continuing to use the platform after any change means you have accepted the updated policy. We recommend reviewing this page regularly.

13 Responsible Gaming and Use of Information

vb811 is committed to responsible gaming. We may use information about your gaming behaviour for the following purposes:

• To identify unusual or risky gaming patterns
• To process self-exclusion and limit-setting requests
• To provide responsible gaming resources and support
• To comply with applicable regulatory reporting

To learn more about responsible gaming, visit our Responsible Gaming page.

14 Contact & Complaints

For any questions or concerns about this privacy policy, or to submit a request to exercise your data rights, please contact our customer support team:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We will process your request as quickly as possible, generally within 30 business days. For complex requests, additional time may be needed, and you will be notified in such cases.

If you are not satisfied with our response, you have the right to file a complaint with the relevant authority.